Refund policy
By placing an order through the GIVI Point Indonesia online store, you agree to be bound by the Returns and Refunds Policy of GIVI Point Indonesia.
Frequently Asked Questions:
- What if the product I received is damaged, defective, or not what I ordered?
- How do I return my order?
- What are the conditions for returning a product?
- How long does the refund process take?
- Can I exchange a product?
- Will the shipping cost be refunded if I return a product?
- What if I cannot find the answer to my question?
WHAT IF THE PRODUCT I RECEIVED IS DAMAGED, DEFECTIVE, OR NOT WHAT I ORDERED?
If you receive a damaged/defective product or a product that does not match your order, please do not remove the tag and do not take the product out of its original packaging.
Please follow the steps outlined in the section “How Do I Return My Order?” below.
HOW DO I RETURN MY ORDER?
Any return request for products delivered to you—including defective products, incorrect items, or incomplete orders—must be submitted within 14 (fourteen) calendar days from the date you receive the product.
Return requests submitted after this period or not following the required procedure will not be processed.
To submit a return request, please contact GIVI Point Indonesia Customer Service via:
📧 Email: point.givi@givi.co.id
📞 Phone: 082210109853/52
Please provide the following information:
I. Bank account details
II. Order ID
III. Order date
IV. Delivery date
V. Product(s) and quantity to be returned
VI. Reason for return
VII. Unedited unboxing video
The unboxing video is mandatory for return requests involving incorrect, missing, incomplete, damaged, or defective items.
Our customer service team will review your request and provide confirmation along with instructions for returning the product to our warehouse.
After receiving return approval, please send the approved product with complete outer packaging and the return form to the address provided by our customer service team.
Additionally, email the following details to us:
Return shipment tracking number (AWB)
Photo of the returned package
Returned products will be inspected by our Quality Control team upon arrival at our warehouse.
If the returned product passes Quality Control inspection, you will receive a confirmation email requesting your valid and complete bank account details for the refund process.
You are responsible for providing accurate and complete bank account information.
WHAT ARE THE CONDITIONS FOR RETURNING A PRODUCT?
Products must be purchased through the official GIVI Point Indonesia website
All return procedures must be completed according to the terms above
The return form must include a Return Authorization Code
Products must be unused and unworn
If the defect is not caused by material quality or manufacturing defects, the product will be returned to the customer
Returns will not be accepted for damage caused by misuse, negligence, or improper use (exposure to chemicals, fire, high temperatures, sharp objects, etc.)
HOW LONG DOES THE REFUND PROCESS TAKE?
Quality Control inspection will take up to 7 business days after the product arrives at our warehouse.
Once the product passes inspection, a confirmation email and a request for bank account details will be sent to you.
After valid and complete bank account information is received, the refund process will take up to 15 business days.
If you have not received your refund within 21 business days, please contact GIVI Point Indonesia Customer Service.
CAN I EXCHANGE A PRODUCT?
At this time, product exchanges are not available.
If you wish to change a product, please return the item according to our return policy and place a new order.
WILL THE SHIPPING COST BE REFUNDED?
Refunds apply only to the product price and do not include shipping costs (if any).
HOW LONG DOES THE REFUND PROCESS TAKE?
Quality Control inspection will take up to 7 business days after the product arrives at our warehouse.
Once the product passes inspection, a confirmation email and a request for bank account details will be sent to you.
After valid and complete bank account information is received, the refund process will take up to 15 business days.
For orders that cannot be fulfilled due to out-of-stock items or rejected products, the refund process will take up to 7 (seven) business days after confirmation from GIVI Point Indonesia.
If you have not received your refund within 21 business days, please contact GIVI Point Indonesia Customer Service.
WHAT IF I CANNOT FIND THE ANSWER TO MY QUESTION?
Please contact GIVI Point Indonesia Customer Service:
📧 Email: point.givi@givi.co.id
📞 Phone: 082210109853/52